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IT Managed Services
Customer and Network Support Packages:
PBG offers customized packages
for normal business hours and night and weekend customer and network
services. You can pay as you go or buy a block of time on either a
monthly or annual basis. All services can be customized to fit
your business and budget needs. Need support 24 x 7 or only during
peak times? We will work with you to design a package that fits
your business needs and budget.
With the use of the appropriate
tools, 90% of all customer support and network emergency calls can
be handled remotely. Being able to service your clients and network
remotely enables us to offer very competitive prices for emergency
and customer support services.
Maintenance needs to be done on a
regular basis to ensure the proper functioning of equipment.
Our maintenance checklists are based on industry standards and best
practices for each discipline.
Click on these links to learn more
the benefits of conducting regular maintenance.
Proper server
maintenance can prevent system crashes, loss of connectivity, slow
performance, security issues, data loss, and potential disruption of
business processes.
Weekly and monthly server
maintenance can decrease the number of unscheduled fixes an
administrator must go through. It is important to identify those
tasks (e.g., service maintenance, log file review, etc.) that are
important to the system’s overall health, security, reliability, and
stability.
These maintenance tasks, while
often overlooked, are critical to keeping the system environment and
users working productively.
Preventive maintenance saves time,
improves performance, safeguards your data, and at the end of the
day, it will save your business money.
Proper network monitoring and
maintenance can prevent
system crashes, loss of
connectivity, slow performance, and potential disruption of business
processes.
Daily network maintenance and
monitoring can decrease the overall amount of downtime a client will
experience and allows PBG to be proactive in knowing the status and
condition of the client’s network.
Preventive maintenance and
monitoring saves time, improves performance, and at the end of the
day, it will save your business money.
Because
many users are frequently surfing the Internet, they can open up
their PC and network to a whole host of problems that can be avoided
by proper PC maintenance.
Proper PC maintenance can prevent
system crashes, loss of connectivity, slow performance, security
issues from viruses and spyware, and potential disruption of
business processes.
Many of the issues of spyware and
viruses, if dealt with quickly, can be remedied quite easily.
Routine PC maintenance tends to
prevent many problems from developing in the first place and can
catch many others while they are small and very easy to correct.
Proper firewall maintenance can
prevent system crashes, possible penetration by a hacker or cracker,
and loss of connectivity with your Internet Service Provider (ISP).
The firewall is the gatekeeper to
your network. It controls the flow of data both in and out of your
network, protecting both your data and IP-based systems from
attack.
Since your firewall is the
gatekeeper, its failure could cause a complete disruption to your
business.
Although these systems tend to be
stable, they still need routine maintenance to sustain their
performance and stability.
Proper wireless maintenance can
prevent loss of connectivity, sporadic connectivity, instability of
the wireless device, and potentially undetected access into the
wireless and local area network.
Although cabled networks tend to
have greater reliability and security over wireless, wireless
technology is taking the forefront for ease of use and flexibility.
However, to maintain wireless
performance and stability, we also need to maintain the security of
the wireless device.
Because the device is making a
general broadcast, there exists the potential for unwanted
connections from outside the network.
In addition, wireless solutions can
be unstable and can have problems with outside interference causing
performance and stability to diminish. Only through continual
maintenance can things like this be avoided.
Most PBX systems require continual
software updates to keep up with emerging
technologies, stability, and security fixes.
Today’s phone systems are more
sophisticated than ever. With the explosion of the Internet and the
introduction of Voice over IP technologies (VOIP), small businesses
now have the same capabilities as companies 2-to-3 times their size.
These new technologies can connect
offices locally or globally, providing an unprecedented level of
communication.
This allows your business to keep
in contact with customers, vendors, and partners.
However, these technologies still
require some level of maintenance to continue functioning at peak
performance and maintain your lines of communication.
PBG’s application maintenance
services not only allow clients to focus on their core business, but
they also deliver substantial cost reductions – which is so critical
in these competitive market conditions.
Further, we improve the
quality of applications, boosting uptime and increasing throughput.
We provide maintenance support - all through the year - allowing
systems to run in support of today's real-time business
environments.
Proper wireless maintenance can
prevent loss of connectivity, sporadic connectivity, instability of
the wireless device, and potentially undetected access into the
wireless and local area network. 
Most PBX systems require continual
software updates to keep up with emerging
technologies, stability, and security fixes. 
PBG’s application maintenance
services not only allow clients to focus on their core business, but
they also deliver substantial cost reductions – which is so critical
in these competitive market conditions.